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Frequently Asked Questions

Find the answers to all your questions

Why is MSH the best choice for my international staff members?

1/ We offer our corporate clients a 360° consultancy service. We help you define your staff members benefits' strategy, placing a strong focus on compliance issues and recommending the most appropriate financial set-up for you.

2/ Thanks to the strength of an organisation built on customized services, a worldwide network, ever-evolving digital tools and practical documents in your chosen format, we deliver excellence with complete transparency and security.

3/ We constantly monitor the cost-quality ratio and combine access to healthcare and quality of care to reach a perfect balance. More than an insurance expert, we aim to be a genuine healthcare partner for your staff members while targeting healthcare cost efficiency at the same time.

What is MSH's track record like?

MSH is a global leader in the design and management of international healthcare and death & disability solutions. With over 40 years of experience in Global Employee Benefits and more than 2000 Corporate Clients, MSH has developed alongside multinationals, midcaps & SMEs, IOs, NGOs and individuals. Today more than 10% of Fortune 500 companies and over 50% of CAC 40 corporations are MSH clients.

MSH is a wholly owned subsidiary of SIACI SAINT HONORE: the 3rd leading group in insurance brokerage, consulting, administration and training in France and a key player in industrial risk protection, international mobility, employee benefits, HR strategy and total rewards. The firm currently boasts more than 2,850 employees worldwide.

In what way is MSH a genuine healthcare partner?

1/ We support your staff members from the outset via prevention fact sheets and country guides. We help them assess their own health risks through wellness programs and organize health check-ups prior to departure. We also provide psychological support at a distance.

2/ We optimize the medical care of your staff members through specific support programs including an emergency management process with an Interactive Voice System, pregnancy follow-up care, management of scheduled hospitalizations and a second medical opinion service.

3/ By giving your staff members access to a worldwide network of top quality healthcare professionals via the MSH mobile app or members' area or by 'phone 24/7.

How does MSH help control healthcare costs?

1/ Thanks to our efficient medical network team, we can make contracts with listed healthcare providers, offer medical referrals, find local correspondents and provide in-depth analysis of local billing as well as regular audits of service providers.

2/ We have specific procedures for dealing with complex and/or expensive treatment including high claims, scheduled hospitalization and pharmaceutical cost control processes.

3/ We help manage and prevent fraud and abuse through our dedicated fraud unit, internal audits of claims, data-mining, strict control and training & awareness.

What added-value services does MSH offer?

1/ We support you with user-friendly, tailor-made reporting tools such as @viator to help you monitor the key healthcare consumption indicators of your staff members.

2/ Our IT environment is highly secure to ensure the safety of all your personal and professional data, online exchanges and medical confidentiality.

3/ Our Corporate Social Responsibility policy is designed to meet your priorities. MSH is a member of the United Global Compact and has partnerships with the GoodPlanet Foundation & l'Arrondi Solidaire (a voluntary donation collection scheme) - and we promote eco-friendly habits among our own employees on a daily basis.

Who does MSH work with?

As a duly registered broker by the ORIAS, MSH have partnerships with leading insurance groups including AXA, ALLIANZ, CHUBB and SWISS LIFE and we work closely with highly reputed assistance companies like INTERNATIONAL SOS, AXA ASSISTANCE and EUROP ASSISTANCE. MSH is also the number one partner for complementary coverage with the French Health Insurance Fund Abroad (Caisse des Français de l'Etranger - CFE). We make use of providers specialized in wellness services (Wellsource) too, for our second medical opinion service ( and psychological support at a distance (EutelMed).

Can I see some key figures for MSH International?

- 4 regional head offices (Toronto, Paris, Dubai, Shanghai) and 17 local service offices across the world.

- 1,050 employees by MSH and 2,850 employees by S2H (mother company of MSH)

- 40 languages spoken and +60 nationalities among MSH employees

- +400 000 MSH insured members in 194 countries and 2,500,000 S2H insured members (mother company of MSH)

- +300 M€ in annual reimbursements
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